FAQs

Who supervises the building process?
I do, as the owner of the company you will be dealing with me directly at every step of the process from initial consultation to manufacturing and supervision of the installation.

How long does it take to get our new patio?
Depending upon which shire you are with, upon receipt of the building permit the shires can take 25 business days to approve the application, generally from approval we commence building within 20 business days.

What about shire approvals?
Outdoor Professionals will take care of everything from start to finish, we have developed strong relationships with shires across the state and ensure that the process is seamless. We will not build any structure without the appropriate permits.

Do we need to provide anything?
The only thing we require is a copy of your site plan, elevation plan, and floor plan.

Can I put the posts close to my boundary?
Yes, with the correct paperwork and approvals. I will submit the correct paperwork and in conjunction with a building surveyor I will ensure the application is worded correctly. 

What if I don’t have a copy of my plans?
That’s fine, just ask the shire for a copy. The owner of the property must sign the appropriate form in order to get a copy.

How close to the boundary can my gutter be?
The building code allows us to build the patio gutter to a minimum of 500mm setback from the boundary.

What is the warranty?
Our workmanship is guaranteed for 10 years. You’re recommendation of our company is of paramount importance to us, we will attend to any issues promptly.
Steel items in a patio have no warranty. ColorBond do not warranty open sided roof applications. The Suntuf polycarbonate sheeting has a lifetime warranty.
We have a factory in Bellevue that we manufacture all our patios at. Nothing is too big an issue, rest assured our service carries on long after the sale is made.

What’s included with my new patio?
We include absolutely everything with your new patio.

Is it a fixed price contract?
The price we quote at the start is a fixed price, no hidden extras along the way.

Is the price the same for different colours?
Yes we offer the full range of Colorbond colours and the price is the same.

Why choose us?

  • Integrity, Value and Service are the three pillars of our business
  • 21 Years industry experience
  • Professional and polite service
  • Expert advice
  • Design consultants not salespeople
  • We set ourselves high standards
  • Our customers are our livelihood
  • Hassle free project management
  • We are there for you every step of the process and beyond
  • Accountability at every step
  • Visit our factory in Bellevue